What to Check First
- Open the Amazon ® instant video App. In most cases you can find it on the launcher bar as shown.
- Click Sign in and start watching from the landing screen, or click Register on the Amazon ® .com website to register your Blu-ray player using your computer. Note: This sign in process is subject to change at any time. Contact Amazon ® instant video with promotional questions.
- Enter your Email address and Password to sign in.
- Your device is now registered with Amazon ® instant video. You will not need to do this process again unless you deactivate the device.
- Restart your router (unplug it then plug it back in). This solves a majority of connection issues.
- Check the Network > Connection Status menu to ensure you are connected to the network. If the connection is not set to automatically connect, you may need to manually do so.
- Check the advanced network settings to ensure your IP and DNS addresses are set to automatic. Note: If you have an advanced network setup you may have these set to specific values.
- Restart your Blu-ray Player and router (unplug them then plug them back in). This solves a majority of connection issues.
- Check the Network > Connection Status menu to ensure you are connected to the network, and that your DNS servers are set correctly. If you aren't sure what this means, your DNS settings are likely set to automatic.
- Check other network devices in your home. If the other devices get a similar error, or do not have an internet connection, the issue is most likely with your ISP (Internet Service Provider).
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for Amazon® instant video Troubleshooting - Blu-ray?
Open the Amazon ® instant video App. In most cases you can find it on the launcher bar as shown.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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