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App Store- App Is Not Working: Causes, Checks & Fixes

If the installed application is not working, several steps can be completed to attempt to correct the issue.

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TroubleshootingTVs

What to Check First

  1. Some applications require the use of a 3D enabled TV.
  2. Make sure you are using the necessary items required in the description of the application.
  3. If the installed application is not working, several steps can be completed to attempt to correct the issue.
  4. If any other apps have been installed, check to see if they load and run properly.
  5. If other apps have not been installed, try installing a free application as a test.
  6. If the new application does not run properly, check a Premium application such as Netflix or YouTube to ensure a network connection. If the Premium app does not work, check your network connection and retry.
  7. If the new application does run properly, the issue could lie with the App Store server itself. Wait a few hours to see if the application begins to function.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for App Store- App Is Not Working?

Some applications require the use of a 3D enabled TV.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

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Read the Official LG Guide