What to Check First
- Connect an HDMI cable from the HDMI output on your Blu-ray Player, to the HDMI input on your TV.
- Make sure the both the Blu-ray Player and the TV are powered On .
- Set the Input on your TV to match the input you plugged the HDMI cable into.
- That's all there is to it! You're done.
- Make sure both the Blu-ray Player and the TV are powered On .
- Connect an HDMI cable from the HDMI (ARC) output on your TV (usually HDMI 1), to the HDMI input slot on the Blu-ray Player.
- Locate the Sound menu on your TV (differs by model).
- Select Sound Out from the Sound menu.
- Choose Audio Out(Optical/HDMI ARC) from the list.
- Your Blu-ray Player should automatically switch to ARC mode.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for Connecting External Devices - Blu-ray?
Connect an HDMI cable from the HDMI output on your Blu-ray Player, to the HDMI input on your TV.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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