What to Check First
- Take the product out of the box, and remove the packaging and tape attached to the product.
- While facing the front of the product, hold and gently pull both sides of the air inlet (cover) to remove it. • The side with the LG logo on the display of the product is the front of the product.
- Remove the filter and dispose of the packaging.
- Install the filter in the product. • Make sure that the side with the filter handle (❶) is facing up.
- To reinstall the cover, insert the tabs at the bottom of the cover into the groove at the bottom of the product and close the cover.
- Air Outlet • Emits air purified by the filter.
- Air Quality Light • Indicates the current air quality by color (green, yellow, orange, red).
- Display Panel • Use it to check the settings of the appliance and the air quality.
- Control Panel • Sets the appliance functions.
- PM1.0 (Super Ultra-Fine Dust) Sensor • Detects the dust concentration levels.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for Installation and Product Overview [Air Purifier]?
Take the product out of the box, and remove the packaging and tape attached to the product.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.