What to Check First
- When opening a new product, the filter’s activated carbon and dust collection filter are sealed and packed, so when the filter is opened and used for the first time, it can be recognized as smell.
- → It may smell like plastic because it is a new product.
- It's just like how it takes time for the plastic smell in a new car to disappear. In the case of air purifiers, the plastic smell can spread when the product is operated because it is wrapped in plastic after its manufacture. If it's a new product, it will mostly disappear after a few days of operation in sunny and well-ventilated areas such as the balcony.
- → This can suddenly happen due to contamination of filters and the smell of the surroundings.
- If it has been about a month since you last cleaned the filter, open the windows and ventilate for about 10 minutes after removing the filter dust. Please replace the filter if the same smell occurs continuously.
- ▶ This content was created for common use and may contain different images or information from the purchased product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG Air Purifier] The new product has a smell?
When opening a new product, the filter’s activated carbon and dust collection filter are sealed and packed, so when the filter is opened and used for the first time, it can be recognized as smell.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.