What to Check First
- Place the battery on the tray with the + (plus) mark facing up.
- The remote control may not work well if you point outside of the receiving position and angle. It is recommended to use the remote control pointing towards the front of the product and staying within 45 degrees to the left and right facing the front.
- The AeroTower is a rotatable product. If you use the remote control during rotation, the reception may not be smooth. Please check the location of the receiver to use it.
- Please lower the brightness of the lighting or move the product to another place.
- Turn on a cell phone camera, point the remote to the camera lens, and press the remote control's [Power] button continuously while looking at the cell phone screen. If the light of the remote control blinks on the screen of the mobile phone, the remote control is working properly. If there is no light, the battery may be out of battery or the remote control may be faulty, so purchase one at a nearby service center.
- Use the [e-mail inquiry / phone consultation reservation] menu on the customer support menu of LG Electronics homepage. [Book a visiting service] provides accurate diagnosis and inspection by a professional service manager.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG Air Purifier] The remote control does not work?
Place the battery on the tray with the + (plus) mark facing up.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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