What to Check First
- This product does not use spray coating processes that release environmentally harmful substances. Instead, aluminum powder is added during exterior manufacturing to create a premium sheen directly in the material. Please note that these lines are a normal, natural design characteristic created during the exterior manufacturing process.
- The patterns shown below do not affect the product's durability or performance. Because there is no coating to peel off from external impacts, the product will maintain a clean appearance longer than coated products.
- Releases toxic chemicals (which can cause atopic symptoms and dermatitis). Increases carbon dioxide emissions. Cannot be recycled after use.
- For these reasons, the LG CordZero T9 does not use spray coating.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG CordZero T9] Why are there marks on the product exterior??
This product does not use spray coating processes that release environmentally harmful substances. Instead, aluminum powder is added during exterior manufacturing to create a premium sheen directly in the material. Please note that these lines are a normal, natural design characteristic created during the exterior manufacturing process.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.