What to Check First
- From the Home Screen, tap Apps > Settings > General tab > About phone.
- View the current software version under Software version .
- Android 6.0 Marshmallow, software version H63120o - Release date May , 2017 Android Security Update (2017-03-01).
- Android 6.0 Marshmallow, software version H63120k - Release date February , 2017 Android Security Update (2017-02-01).
- Android 6.0 Marshmallow, software version H63120j - Release date January , 2017 Android Security Update.
- Android 6.0 Marshmallow, software version H63120i - Release date November , 2016 Android Security Update.
- Android 6.0 Marshmallow, software version H63120b - Release date March , 2016 Android 6.0 Marshmallow Software Update.
- Android 5.1.1 Lollipop, software version H63110l - Release date February , 2016 General maintenance.
- Android 5.1.1 Lollipop, software version H63110j - Release date September , 2015 Security updates (including Stagefright).
- Android 5.1.1 Lollipop, software version H63110i - Release date August , 2015 General maintenance.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG G STYLO AT&T - H631 SOFTWARE UPDATE?
From the Home Screen, tap Apps > Settings > General tab > About phone.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.