What to Check First
- From the Home Screen, tap Apps > Settings > About phone.
- View the current software version under Software version .
- Software build VS9862BA - Release date June , 2017 Android Security Update (May 2017).
- Software build VS9862AA - Release date April , 2017 Android Security Update (Mar. 2017).
- Various other bug fixes.
- Software build VS98629A - Release date January , 2017 Android Security Update (Jan. 2017).
- Software build VS98628A - Release date December , 2016 Google security patches.
- Software build VS98627C - Release date October , 2016 Google security patches.
- Software build VS98626A - Release date July , 2016 Google security patches.
- Software build VS98624C - Release date February , 2016 Android 6.0 Marshmallow Software Update.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG G4 - VERIZON VS986 SOFTWARE UPDATE?
From the Home Screen, tap Apps > Settings > About phone.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.