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[LG Laptop] Fingerprint detection does not work — LG Help Guide

If the fingerprint sensor driver has an error, then fingerprint detection will fail, thus you must check errors in it.

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TroubleshootingMonitors

What to Check First

  1. An error occurred in the fingerprint recognition device driver.
  2. Disable FPC Fingerprint Reader (Disum) device for biometric devices.
  3. [FPC Fingerprint Reader (Disum)] An exclamation mark appears on the device.
  4. In [Start] of task manager, right click with the mouse button to run [Device Manager].
  5. Right click with the mouse on Device Manager > Biometric devices > FPC Fingerprint Reader (Disum) and click [Enable Device]. ※ If you right click with the mouse button on the FPC Fingerprint Reader (Disum) and see that [Disable Device] is on, then it is normal.
  6. Right click with the mouse button on FPC Fingerprint Reader (Disum) and select [Uninstall Device] click [Uninstall].
  7. You can install the device driver in the update program provided for your laptop.
  8. In LG Update Center, check the required update list and install it accordingly.
  9. In LG DnA Center Plus, check the required update list and install it accordingly.
  10. If the fingerprint sensor driver has an error, then fingerprint detection will fail, thus you must check errors in it.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for [LG Laptop] Fingerprint detection does not work?

An error occurred in the fingerprint recognition device driver.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

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Read the Official LG Guide