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[LG Laptop] How to distinguish fingerprint detection/facial

If there is a scanner in the center of the power button, [Fingerprint Recognition Login] is available, and if there is an IR camera, [Facial Recognition Login] is available.

[LG Laptop] How to distinguish fingerprint detection/facial detection models LG USA help image
[LG Laptop] How to distinguish fingerprint detection/facial detection models LG USA help image 2
[LG Laptop] How to distinguish fingerprint detection/facial detection models LG USA help image 3
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TroubleshootingMonitors

What to Check First

  1. If there is a scanner in the center of the power button, [Fingerprint Recognition Login] is available, and if there is an IR camera, [Facial Recognition Login] is available.
  2. ※ Fingerprint recognition and facial recognition login are not supported at the same time.
  3. ※ Fingerprint Recognition model has a scanner sensor mounted in the power button.
  4. 1. Fingerprint Recognition (scanner sensor)- At the center of the power button, there is a circle shape.
  5. 2. General - Power button is a rectangular shape. (No scanner, so no fingerprint Recognition function).
  6. ※ If the model supports facial Recognition login(Windows Hello), then the Ir(infrared) camera is additionally mounted. (Cannot support both fingerprint Recognition and facial Recognition at the same time.).
  7. This guide was created for all models, so the images or content may be different from your product.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for [LG Laptop] How to distinguish fingerprint detection/facial detection models?

If there is a scanner in the center of the power button, [Fingerprint Recognition Login] is available, and if there is an IR camera, [Facial Recognition Login] is available.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Efficiency & running costMonitor Efficiency, Energy & Running-Cost GuideHousehold use caseMonitor Family & High-Use Household GuideFeatures & valueMonitor Features Worth Paying For — Value GuideFit & installationMonitor Fit, Installation & Delivery Planning

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Read the Official LG Guide