What to Check First
- Copy/Backup Photos and Videos.
- Unlock your device and connect to a PC using a USB cable (you may use the cable attached to your LG charger). Once connected, you may be prompted on your phone to select a USB connection type, select Media sync (MTP) or File Transfer .
- On the computer, open My Computer or My Drive and open your device from the drives listed.
- Why can't I see any files? Are you able to view your connected device, but are unable to view or interact with your files? Make sure your device is unlocked, you may need to enter your PIN, Code or Fingerprint.
- Re-Select MTP/File Transfer . Some devices, after being connected for the first time, require you to re-select MTP/File Transfer and may continue to default to Charge Only after reconnecting.
- Check that your computer has installed all drivers. The first time your computer is connected to your device, default MTP drivers may need to be installed. If these drivers are taking a long time you may need to select Skip obtaining driver software from Windows Update .
- Open Internal Storage > Pictures or DCIM > Camera , then highlight the files you want to copy.
- Drag the files you have selected to a location on the computer to save a copy.
- Why won't my computer install drivers? The first time your computer is connected to your device, default MTP drivers may need to be installed. If these drivers are taking a long time you may need to select Skip obtaining driver software from Windows Update .
- Is your device charging? If you phone is connected to your computer, regardless if it is recognized or not it should be charging. If it is not charging try another USB port or try a different cable. Even if your device is charging your cable may not transmit data. Some third party cables may lack the ability to transfer data (example: cables bought at convenience stores).
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG Mobile Phones - How to move/copy pictures, videos and other files on a G4?
Copy/Backup Photos and Videos.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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