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[LG Monitor] How to fix apps that keep freezing, crashing, or won’t

If apps on your LG Monitor freeze or won’t open, the issue is often related to unstable network connection. Check the cable connections between the Monitor and your router, then check the network status in the Monitor’s [Settings] menu. Try connecting to a different network (e.g., mobile hotspot) to see if the issue persists. If the issue occurs only in a….

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TroubleshootingTVs

What to Check First

  1. 2021 and later models [webOS 6.0 or later]: Press the Settings [ ] button on the remote → [All Settings] → [General] → [Network] → Select Wired Connection (Ethernet) or Wi-Fi Connection.
  2. 2020 models [webOS 5.0]: Press the Settings [ ]button on the remote → [All Settings] → [Connection] → [Network Connection Settings] → Select Wired Connection.
  3. 2019 models [webOS 4.5]: Press the Settings [ ]button on the remote → [All Settings] → [Connection] → Select Wired Connection (Ethernet) or Wi-Fi Connection.
  4. 2018 and earlier models [webOS 4.0 or earlier]: Press the Settings [ ]button on the remote → [All Settings] → [Network] → Select Wired Connection (Ethernet) or Wi-Fi Connection.
  5. 1. Press the Settings [ ] button on the remote → [All Settings] ( ) → [General] → [Network].
  6. 2. Under [Internet Connection], select [Wi‑Fi Connection].
  7. 3. Under [Wi‑Fi Connection], select your Wi‑Fi network (SSID).
  8. 4. Enter your password and select [Enter].
  9. 5. Select the connected wired or wireless network to check the connection status.
  10. If there are no network issues, all icons are connected by green lines.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for [LG Monitor] How to fix apps that keep freezing, crashing, or won’t load?

2021 and later models [webOS 6.0 or later]: Press the Settings [ ] button on the remote → [All Settings] → [General] → [Network] → Select Wired Connection (Ethernet) or Wi-Fi Connection.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

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Read the Official LG Guide