What to Check First
- The Free Sync function is used to minimize tearing and disconnection resulting from the mismatches between the monitor screen and the game operation frame.
- To activate the Free Sync function, go to the monitor setting and set Free Sync as default or expansion. Monitor [Settings] → [Game Adjust] → [FreeSync] : Select basic or expansion.
- Depending on the input port and Free Sync’s basic/expansion setting, a different range of vertical frequency is supported. In case of tearing or screen disconnections in Free Sync, go to the PC game setting and turn on the vertical sync function.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG Monitor] How to use FreeSync?
The Free Sync function is used to minimize tearing and disconnection resulting from the mismatches between the monitor screen and the game operation frame.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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