What to Check First
- If abnormal shut down is detected 3 times or more Windows 10 automatically reboots in the safety mode.
- ➔ Does a message saying “Frequency Range Exceeded” appear on the monitor.
- If the “Frequency Range Exceeded” message appears, enter the safety mode, move the graphic card driver, and then restart.
- ➔ If abnormal shut down is detected 3 times or more Windows 10 automatically reboots in the safety mode.
- ※ If it does not reboot in the normal mode, turn on the computer and repeat abnormal shut down by pressing the power button to enter the safety mode.
- 1. In the [Recovery] window, click [Check Advanced Recovery Options].
- 2. In the [Select Options] window, click [Trouble Shooting], [Advanced Options], and [Start Menu] in order.
- 3. In the [Start Menu] window, click [Restart].
- 4. In the [Start Menu] window, enter the number [4].
- 5. When booted to the safety mode, [Safety Mode] appears on the black background and the corners of the PC screen.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG monitor] Let’s see how to react when a message appears saying “Frequency Range Exceeded”?
If abnormal shut down is detected 3 times or more Windows 10 automatically reboots in the safety mode.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
Related LG Products
These model pages are linked because the stored category or exact model matches this Help Library topic.