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[LG refrigerator freezing] Food in the freezer is not frozen. Food

If the freezer temperature is set to low, the food may thaw.. If the installation location is exposed to direct sunlight or is near a heat source such as a gas range, the freezing function may be degraded.. If there is a lot of food stored on the shelf or if the cold air outlet inside the r.

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RepairRefrigerators

What to Check First

Open the official LG USA article for the latest model-specific checks.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for [LG refrigerator freezing] Food in the freezer is not frozen. Food has slightly thawed. The freezer’s function is degraded.?

If the freezer temperature is set to low, the food may thaw.. If the installation location is exposed to direct sunlight or is near a heat source such as a gas range, the freezing function may be degraded.. If there is a lot of food stored on the shelf or if the cold air outlet inside the r.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Fit & installationRefrigerator Fit, Installation & Delivery PlanningConfigurationFrench Door vs Side-by-Side vs Top FreezerEfficiency & running costRefrigerator Efficiency, Energy & Running-Cost GuideHousehold use caseRefrigerator Family & High-Use Household Guide

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Read the Official LG Guide