What to Check First
- Check for an Error Code on the Display. Error codes are displayed as letters on digital control panels, to signal that the unit needs your attention. If you see an error code, please visit our Error Codes - Refrigerator page for further assistance.
- Ensure Control Lock Is Turned OFF. If you do not see an error code, check to make sure the Control Lock is not engaged. If the locked padlock icon is illuminated, the control panel lock is turned on. If turned on, press and hold the lock key for 3 seconds to unlock, and then try dispensing again.
- Listen For A Humming Sound Press the dispenser lever down again and listen for a humming noise. If the unit makes a humming noise when trying to dispense water, make sure the home water supply to the unit is connected and turned on at the home valve, and the water lines to the refrigerator are not kinked. If you hear the humming when trying to dispense ice, make sure there is ice in the bin and the ice in the bin is not clumped together.
- Check for Loose Connections Under Door Hinge Using a Phillips screwdriver, remove the door hinge cover on one side. Check the connections one at a time by unplugging and plugging them back in. Repeat the process with the other door hinge, removing it and checking the connections one at a time. Then check the dispenser again.
- If water or ice do not dispense from your LG fridge, it may be related to operational issues that can be easily resolved without the need for a technician.
- Error codes are displayed as letters on digital control panels, to signal that the unit needs your attention. If you see an error code, please visit our Error Codes - Refrigerator page for further assistance.
- If you do not see an error code, check to make sure the Control Lock is not engaged. If the locked padlock icon is illuminated, the control panel lock is turned on. If turned on, press and hold the lock key for 3 seconds to unlock, and then try dispensing again.
- Press the dispenser lever down again and listen for a humming noise. If the unit makes a humming noise when trying to dispense water, make sure the home water supply to the unit is connected and turned on at the home valve, and the water lines to the refrigerator are not kinked.
- If you hear the humming when trying to dispense ice, make sure there is ice in the bin and the ice in the bin is not clumped together.
- If the dispenser does not hum when trying to dispense, one or both of the door switches may be disconnected. The dispenser will not operate if the unit thinks the door is open. The door switches control the unit's interior lights. If the door sensor is a push switch, push it in to make sure the lights turn off. Check the push switch on both doors.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Refrigerator - Troubleshooting Dispenser Issues?
Check for an Error Code on the Display. Error codes are displayed as letters on digital control panels, to signal that the unit needs your attention. If you see an error code, please visit our Error Codes - Refrigerator page for further assistance.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
Related LG Products
These model pages are linked because the stored category or exact model matches this Help Library topic.
LG LB26H2200S — 29 cu. ft. Smart Standard-Depth MAX™ 4-Door French Door Refrigerator with Slide-in Gas Range and FlushFit™ Top Control Dishwasher Kitchen Package in Stainless Steel
Home Appliances · Top Appliance Deals
LG LBNC15231V — 15 cu. ft. 28 Inch Wide Bottom Freezer Refrigerator - Stainless Steel
Discover the LG 28-inch wide Bottom Freezer Refrigerator that features a reversible door and Door Cooling+ for food freshness. Click to view the LBNC15231V.
LG LF21G6201S — Essential 4-piece Kitchen Package with 29 cu. ft. 4 Door French Door Refrigerator, Freestanding Induction Range, Front Control Dishwasher and Microwave in Stainless Steel
Home Appliances · Top Appliance Deals
LG LF25S6560S — 29 cu. ft. Smart Standard-Depth MAX™ 4-Door French Door Refrigerator with Full-Convert Drawer™
Home Appliances · Top Appliance Deals
LG LF26C6230V — 26 cu. ft. Counter Depth MAX 3-Door French Door Refrigerator with Ice and Water Dispenser
Home Appliances · Top Appliance Deals