HHome Appliance Help
Home › Appliance Help › LG Refrigerator – Why is My Refrigerator Not Making Ice?

LG Refrigerator – Why is My Refrigerator Not Making Ice? — LG Help

If your LG refrigerator is no longer making ice, it may be due to water supply problems, the ice maker is off, or because the freezer temperature is not cold enough. Follow the troubleshooting steps below to resolve the issue.

LG Refrigerator – Why is My Refrigerator Not Making Ice? LG USA help image
LG Refrigerator – Why is My Refrigerator Not Making Ice? LG USA help image 2
LG Refrigerator – Why is My Refrigerator Not Making Ice? LG USA help image 3
LG Refrigerator – Why is My Refrigerator Not Making Ice? LG USA help image 4
LG Refrigerator – Why is My Refrigerator Not Making Ice? LG USA help image 5
LG Refrigerator – Why is My Refrigerator Not Making Ice? LG USA help image 6
LG Refrigerator – Why is My Refrigerator Not Making Ice? LG USA help image 7
LG Refrigerator – Why is My Refrigerator Not Making Ice? LG USA help image 8
1 / 8
TroubleshootingRefrigerators

What to Check First

  1. Select your refrigerator type: French Door Side-by-Side Bottom Freezer Top-Freezer.
  2. Has the unit been installed longer than 24 hours? Yes No.
  3. Is there ice in the bin? Yes No.
  4. Is the freezer temperature colder or warmer than -4°F? Colder Warmer.
  5. Is the ice maker turned on? Yes No.
  6. Grasp the ice maker and shake it a couple of times up and down. Do this firmly but gently.
  7. Replace the bin and power OFF the unit for 30 seconds (trip the breaker or unplug the unit).
  8. Power the unit back ON.
  9. If your unit was recently installed, it may take up to 24 hours for each compartment to reach the desired temperature and for the ice maker to begin making ice. Ensure the icemaker is turned on and allow 24 hours for ice production to begin.
  10. Please visit our LG Refrigerator - Ice Doesn't Dispense article for more assistance.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for LG Refrigerator – Why is My Refrigerator Not Making Ice??

Select your refrigerator type: French Door Side-by-Side Bottom Freezer Top-Freezer.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Household use caseRefrigerator Family & High-Use Household GuidePerformance & capacityRefrigerator Performance, Capacity & Everyday-Use GuideEfficiency & running costRefrigerator Efficiency, Energy & Running-Cost GuideFeatures & valueRefrigerator Features Worth Paying For — Value Guide

Related Help Articles

TroubleshootingLG Refrigerator – Why Does the Ice or Water Taste Bad?TroubleshootingLG Refrigerator – Water Dispensing SlowlyTroubleshootingLG Refrigerator – Why is the Ice Tray Overfilling with Water?

Read the Official LG Guide