What to Check First
- Supported Devices: LG Smart TVs or Smart Monitors manufactured in 2016 or later. Note: The LG Channels web service is currently available only in the United States.
- Network: A wired or wireless Internet connection is required.
- User Agreements: You must agree to the User Agreements after launching the [LG Content Store].
- Location Settings: Ensure that the region selected in the TV settings matches your actual location.
- 1. Press the Home [ ] or Input or Source [ ] button on your remote control and select LG Channels on the screen.
- 2. Browse and watch live channels and on‑demand (VOD) content by genre.
- TVs released in 2021 or later (webOS 6.0+): Open the LG Channels app → Select [MY] in the menu → [Settings] → [Disable LG Channels].
- TVs released in 2020 or earlier (webOS 5.0-): Press the [Home] button on the remote → Select the [Edit] icon (pencil) at the bottom right → Select the [X] button above the app you want to delete → Select [Done].
- TVs released in 2021 or later (webOS 6.0+): [Settings] → [All Settings] → [General] → [System] → [Location].
- TVs released in 2020 or earlier (webOS 5.0-): [Settings] → [All Settings] → [General] → [Location].
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG Smart TV Monitor] How do I watch LG Channels??
Supported Devices: LG Smart TVs or Smart Monitors manufactured in 2016 or later. Note: The LG Channels web service is currently available only in the United States.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
Related LG Products
These model pages are linked because the stored category or exact model matches this Help Library topic.