What to Check First
Open the official LG USA article for the latest model-specific checks.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Sound Bar - How to Connect via ARC?
Do you want to connect the sound bar and TV by using the ARC function to enjoy deeper and richer sounds from TV?. The ARC function is used to send the voice signal from TV to the HDMI output(TV eARC/ARC) port of the sound bar through the HDMI cable.. Once you connect the sound bar and TV by.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.