What to Check First
- ➔ To prevent mold growth, completely drain any water remaining in the water tank and nozzle.
- ➔ Wait for the water inside the nozzle to cool completely before emptying it.
- Emptying the water immediately after cleaning or when the water is hot may cause product damage or burns.
- 1. Turn off the power switch and unplug the power cord.
- 2. Wash the used microfiber mop pad immediately after use. Be sure to remove the mop pad after cleaning and wash it. Leaving the pad unwashed for a long time may cause unpleasant odors. Store it after it is completely dry.
- 3. Be sure to store the steam nozzle on the resting stand. Leaving the hot nozzle directly on the floor may cause floor damage.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG Steam Cleaner] How do I store the steam cleaner when not in use??
➔ To prevent mold growth, completely drain any water remaining in the water tank and nozzle.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.