What to Check First
- Earn points for using the ThinQ app and redeem them for gift cards from your favorite brands.
- If your phone number has not been verified with the ThinQ app you may be prompted to verify your phone number. If your phone number has already been verified, you will not be prompted to complete this step.
- 1 To ThinQ Rewards navigate to the app menu & select Join Rewards located at the top of the user menu.
- 2 Once you’ve joined ThinQ Rewards missions will be available to earn points.
- 3 To redeem points simply select Redeem Points and follow on screen prompts to choose your gift card.
- 4 Select what to spend the voucher on.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG ThinQ - How to Join Rewards?
Earn points for using the ThinQ app and redeem them for gift cards from your favorite brands.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
Related LG Products
These model pages are linked because the stored category or exact model matches this Help Library topic.