What to Check First
- The wireless charging is not working.
- 1. Check the model name. HBS-TFN6 and HBS-TFN7 support wireless charging. HBS-TFN5, HBS-TFN4, HBS-PFL7, and HBS-PFL7P do not support wireless charging.
- 2. Make sure the TONE Free is placed in the center of the charger pad. If your TONE Free is not placed in the correct position, it may charge slowly or heat may be generated. If the temperature of the charger reaches 45 degrees, it won’t charge your TONE Free for safety purposes.
- 3. Check if there is a conductive sticker [silver foil sticker] or a thick case between the product and the wireless charger.
- 4. Check if the wireless charger is not compatible with your TONE Free. Depending on the wireless charger, it won’t charge your product at all or the charging may be slow.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG TONE Free] The wireless charging is not working.?
The wireless charging is not working.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.