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LG TONE Free - UT90Q Quick Start User Guide — LG Help Guide: Causes

2. With the earbuds in the cradle, open the charging case. The battery status light blinks blue. If it doesn't blink, touch and hold the touchpad on the left or right earbud for 3-5 seconds.

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TroubleshootingTVs

What to Check First

  1. To connect to your smartphone via Bluetooth.
  2. 1. Turn on Bluetooth on your smartphone.
  3. 2. With the earbuds in the cradle, open the charging case. The battery status light blinks blue. If it doesn't blink, touch and hold the touchpad on the left or right earbud for 3-5 seconds.
  4. 3. If a Fast Pair pop-up window appears at the bottom of your smartphone screen, tap it to connect.
  5. 4. If it does not appear, select [TONE-T90Q] from the Bluetooth menu on your smartphone and connect.
  6. 1. Search for LG TONE Free in Google Play or Apple Store or scan the QR code below to install the LG TONE Free app.
  7. 2. Launch the app to use various features (equalizer, multi-connect, find my earbuds, touchpad settings, etc.).
  8. ➔ You can connect the charging case to an analog device (airplane audio, treadmill, cassette, radio, TV, etc.) or connect a USB audio device (PC) to listen to sound with your earbuds.
  9. 1. To connect an analog device, connect the charging case to the analog device with the USB-C to AUX cable that’s included in the package.
  10. 2. Connect the charging case to your USB audio device with the USB Type-C cable that’s included in the package.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for LG TONE Free - UT90Q Quick Start User Guide?

To connect to your smartphone via Bluetooth.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

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Read the Official LG Guide