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[LG top load washing machine error code] A UE (imbalance) error is

A UE is an imbalance error which occurs when the laundry is stuck to one side or the washing machine is not level.

[LG top load washing machine error code] A UE (imbalance) error is displayed. LG USA help image
[LG top load washing machine error code] A UE (imbalance) error is displayed. LG USA help image 2
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TroubleshootingWashers

What to Check First

  1. Laundry nets: It is recommended to use a laundry net suited to the amount and size of each type of laundry, adding laundry to the point of filling only 2/3 of the laundry net. When using a laundry net, avoid washing the net separately, and wash at least 2 or 3 laundry nets with different clothing types. Incorrect laundry net use may cause damage to the washing machine and laundry or excessive vibration or noise.
  2. Duvets: If you wash two or more duvets or wash a duvet together with normal laundry, they may become tangled or stuck on one side due to differences in the materials. Wash one duvet at a time using the Bedding course.
  3. Normal laundry: If you add excessive amounts of laundry or the laundry becomes tangled, the laundry may become stuck on one side. If the laundry becomes stuck on one side, remove some of the laundry, evenly spread the remaining laundry and operate the washing machine again.
  4. A small amount of normal laundry: If you add too small an amount of laundry, the laundry may become stuck on one side. Add more laundry, evenly spread the laundry and operate the washing machine again.
  5. Puffer jackets: For bulky and light laundry, washing the laundry without it being submerged under water may damage the fabric or cause the laundry to become stuck on one side. Wash the laundry after submerging it under water.
  6. Knitwear: If small laundry absorbs lots of water, washing only 1 piece can cause the laundry to become stuck on one side. Wash two or more knitwear at a time.
  7. Laundry balls: Adding excessive laundry balls may cause abnormal vibration and noise. Add only the number of laundry balls recommended by each laundry ball manufacturer.
  8. A UE is an imbalance error which occurs when the laundry is stuck to one side or the washing machine is not level.
  9. ➔ When you wash a duvet or large laundry load using the Normal cycle, the laundry is easily stuck to one side, resulting in a UE Error and a noise.
  10. In particular, if you wash two or more duvets together or wash a duvet together with normal laundry, an unbalanced laundry load occurs due to a difference in the weight across the tub. For duvets and large laundry, be sure to wash one item at a time using the Bedding course, and after water is supplied, press the laundry with your hand and wash it after making sure that it is completely submerged under the water.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for [LG top load washing machine error code] A UE (imbalance) error is displayed.?

Laundry nets: It is recommended to use a laundry net suited to the amount and size of each type of laundry, adding laundry to the point of filling only 2/3 of the laundry net. When using a laundry net, avoid washing the net separately, and wash at least 2 or 3 laundry nets with different clothing types. Incorrect laundry net use may cause damage to the washing machine and laundry or excessive vibration or noise.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

LG SIGNATURE-WM9901HBA Washers product image
Washers

LG SIGNATURE-WM9901HBA — Washers Model

Discover the LG SIGNATURE Front Load Washer that features 5.8 cu. ft. Mega Capacity and Built-In Intelligence. Shop WM9901HBA from LG USA.

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Buying Guides for This Product Type

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Read the Official LG Guide