What to Check First
Open the official LG USA article for the latest model-specific checks.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG top load washing machine water soak] I would like to know how to select soak.?
➔ Press the TurboWash button for 3 seconds to select [Soak].. The soaking period is fixed at 30 minutes.. Models using a gray rectangle clean filter. ➔ If you press the Rinse button for 3 seconds, the [Soak] lamp will be turned on and [Soak] will be selected.. Press the button aga.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
Related LG Products
These model pages are linked because the stored category or exact model matches this Help Library topic.