HHome Appliance Help
Home › Appliance Help › [LG TV] How to Agree to the User Agreements

[LG TV] How to Agree to the User Agreements — LG Help Guide: Causes

To access various content and services on your TV, connect to the internet and agree to the User Agreements. If the agreement process fails, first check your TV's internet connection and ensure the Country/Region setting is correct. Service may be limited if the product is used outside the country where it was originally purchased or if it was purchased….

[LG TV] How to Agree to the User Agreements LG USA help image
TroubleshootingTVs

What to Check First

  1. The User Agreements cannot load without an internet connection because Smart TVs are network-based devices.
  2. If the Country/Region setting on the TV does not match your current location, the agreement screen may not display correctly or the process may fail.
  3. 1.Press the [Settings (gear icon)] button on the remote and select [All Settings].
  4. 3.Select [User Agreements].
  5. 2021 and later TVs (webOS 6.0 or later): Press [Settings] on the remote → select [All Settings] on the TV screen → [General] → [Network] → [Wi Fi Connection].
  6. 2020 TVs (webOS 5.0): Press [Settings] on the remote → select [All Settings] on the TV screen → [Connection] → [Network Connection Settings] → [Wi Fi Connection].
  7. 2019 TVs (webOS 4.5): Press [Settings] on the remote → select [All Settings] on the TV screen → [Connection] → [Wi Fi Connection].
  8. 2018 and earlier TVs (webOS 4.0 or earlier): Press [Settings] on the remote → select [All Settings] on the TV screen → [Network] → [Wi Fi Connection].
  9. 2021 and later TVs (webOS 6.0 or later): Press [Settings] on the remote → select [All Settings] on the TV screen → [General] → [System] → [Location] → [LG Services Country].
  10. 2020 and earlier TVs (webOS 5.0 or earlier): Press [Settings] on the remote → select [All Settings] on the TV screen → [General] → [Location] → [LG Services Country].

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for [LG TV] How to Agree to the User Agreements?

The User Agreements cannot load without an internet connection because Smart TVs are network-based devices.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Household use caseTV Family & High-Use Household GuidePerformance & capacityTV Performance, Capacity & Everyday-Use GuideDisplay technologyOLED vs QNED vs UHD TV GuideEfficiency & running costTV Efficiency, Energy & Running-Cost Guide

Related Help Articles

Troubleshooting[LG TV] How to Change Location Settings and Set LG Services CountryTroubleshooting[LG TV] How to connect wired headphones to your TVTroubleshooting[LG TV] How to connect wired headphones to your TV

Read the Official LG Guide