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LG TV - How to Use the Universal Control Feature — LG Help Guide

Do you want to use the universal remote control feature, which allows you to control both the TV and set-top box using just one remote control?

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TroubleshootingTVs

What to Check First

  1. Do you want to use the universal remote control feature, which allows you to control both the TV and set-top box using just one remote control?
  2. The detailed settings may differ by model. Please consult the user manual available under Customer Support on LG Electronics' website for more information.
  3. [2022 WebOS22], [2021 WebOS6.0].
  4. 1. Press the [External Input] button on your AI remote control and select the HDMI port to which your set-top box is connected. Select [Universal Control Settings] at the top of the Select Input Mode screen to display the Universal Control Settings screen.
  5. 2. On the [Universal Control Settings] screen, identify the HDMI port to which your set-top box is connected and select [Manage Settings].
  6. 3. Select [Manage Settings].
  7. 4. Select [Set-top Box] from the external device list and then press [Next].
  8. 5. Check if the address displayed on the screen is correct and select [Next]. If the locale information is not correct, select [Change Locale] to edit the details.
  9. 6. Select your set-top service provider and press [Next]. If your service provider is not on the list, select [More] to display additional service providers and select your provider.
  10. 7. When the test screen appears, select [Next].

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for LG TV - How to Use the Universal Control Feature?

Do you want to use the universal remote control feature, which allows you to control both the TV and set-top box using just one remote control?

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

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Read the Official LG Guide