What to Check First
Open the official LG USA article for the latest model-specific checks.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG TV] I want to set up TV Sound Mode Share?
You can apply the TV's sound mode to the soundbar or select the soundbar's sound mode via the TV settings.. The soundbar is connected to a standard HDMI port, instead of the HDMI (ARC) port.. 2021 models or later (webOS 6.0 or later): Press the [Settings] button on your remote > [All Settin.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
Related LG Products
These model pages are linked because the stored category or exact model matches this Help Library topic.