What to Check First
- ➔ LG’s antimicrobial washer tub is designed to suppress the growth of microorganisms.
- However, if the appliance is used for an extended period in a humid, shaded environment, bacteria and fungi in the air can adhere to the water stains on the tub. Without proper maintenance, the tub may become contaminated and develop an unpleasant odor. Additionally, excessive use of fabric softener can also contribute to the tub smelling bad.
- It is recommended to use an oxygen bleach tub cleaner for the Tub Clean cycle. Using chlorine-based or acidic cleaners can lead to discoloration or corrosion inside the machine. Tub cleaners that produce excessive foam may cause leaks from the washer. Therefore, it is advisable to use these cleaners sparingly or opt for a cleaner that produces less foam.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG Wash Tower] I want to know how to thoroughly clean/sterilize the washing machine?
➔ LG’s antimicrobial washer tub is designed to suppress the growth of microorganisms.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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