What to Check First
- Water remains in the drum after the wash cycle completes.
- Water is present in the drum before starting a wash.
- Remove laundry promptly after the spin cycle finishes. Leaving it in the drum allows residual moisture to collect.
- A small amount of water may enter the drum at the end of the spin cycle to aid in lint removal.
- A small amount of residual water collecting at the bottom of the drum is normal.
- If you are using a mini washing machine (TwinWash) with your WashTower, check the drain hose connection.
- If the WashTower's drain hose is inserted too far into the drainpipe, or if the drainpipe is clogged, water draining from the mini washer may back up into the main washer.
- If water enters the washing machine even when it's not in use, turn off the water supply valve and contact LG customer service for assistance.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG Wash Tower] Water is pooling inside the washing tub.?
Water remains in the drum after the wash cycle completes.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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