What to Check First
- Do you see an error code on the display? Yes No.
- Please visit our Error Codes - Washing Machine article for a complete list of error codes and possible solutions.
- During what washing phase does the timer seem to be prolonged? Fill Wash Spin Rinse.
- Does the washing machine fill with water at all? Yes No.
- After starting the washer, does the drum move? Yes No.
- Common reasons for cycle delay during the FILL PHASE are: Dirty Inlet Filters Mineral deposits from the water can build up on the inlet filters, which slows the water as it fills the machine. To check the filters: Turn off the water supply to the washer.
- Remove the inlet hoses from the back of the machine. Have a bucket available to capture water draining from the water hoses .
- Check the inlet filters for buildup.
- Please visit our help library article for Not Enough Water for more information.
- Verify the height of the drain hose loop and make sure it meets requirements stated in the manual. Note usually, 30" - 40" from the floor.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Washer - Cycle Time Does Not Change?
Do you see an error code on the display? Yes No.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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