What to Check First
- Washer/dryer combos use a small amount of water for drying. Overloading the unit may result in degraded drying performance. When drying thick clothes, folded parts may not dry well.
- Make sure the drain hose descends smoothly to the floor without any bends. The descended hose should lie flat on the ground. Be aware of any shelves, detergent dispensers, or similar obstacles that could obstruct the drain hose.
- 1. When connecting the drain hose to the drain hole, the hose should lie flat on the ground so that a U-trap does not form.
- 2. If the formation of a U-trap is unavoidable, make sure it does not exceed a height of 6cm/2.36in. If the hose is installed too high, the drying performance may not be satisfactory.
- ➔ Open the faucet to allow cold water supply.
- Water is necessary for condensing the steam generated when drying takes place. In addition, check whether the cold and hot water hoses are switched. If hot water is supplied, the efficiency of the condensation duct may drop. So, please ensure that the cold and hot water hoses are connected correctly.
- ➔ Open the door of the washer and locate the sticker that reads “Fill up to this line”.
- Make sure to load laundry below the sticker line. The drying capacity is smaller than the washing capacity. If you load too much laundry, it may not fully dry or drying may take too long. Make sure to unfold thick clothes before loading them into the unit.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Washer Dryer Combo - Troubleshooting Poor Drying Performance?
Washer/dryer combos use a small amount of water for drying. Overloading the unit may result in degraded drying performance. When drying thick clothes, folded parts may not dry well.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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