What to Check First
- Front Load Washer Top Load Washer.
- Perform Each of the Following Maintenance Tasks: Do a Tub Clean Note If a musty smell already exists inside the washer, run the TUB CLEAN once a week for 3 consecutive weeks. If the problems persist, request a repair with our 24/7 Chat Support . Empty the Drum. Remove any clothing and visible foreign objects from the wash drum.
- Add Cleaning Product. For the best results, LG recommends using a washing machine tub cleaner and following the instructions on the package: Powder: Remove the liquid cup insert (if applicable) and pour the recommended amount of powder (indicated on the package) into the main wash compartment in the dispenser.
- Liquid: Pour liquid in cup insert in main wash compartment.
- Tablet: Place the tub cleaning tablet directly into the drum.
- Start the tub clean cycle Close the dispenser drawer and the washer door, select [TUB CLEAN], and press [START/PAUSE]. When the Tub Clean is complete, open the door and the detergent dispenser of the washing machine in order to ventilate and dry any moisture remaining inside the washer.
- Clean the Drain Pump FRONT LOAD WASHERS ONLY - Cleaning the drain pump filter is very important to keep your unit from leaking and performing in optimal performance. Turn off the washer. Press the POWER button to turn the washing machine off, and remove the plug from the outlet.
- Open the Service Panel. Locate the service panel (drain filter area) on the bottom-left corner of the unit, and open it.
- Unclip the drain hose. The drain hose is located beside the drain pump, Unclip it , and remove the plug (cap) from the drain hose to drain the water remaining inside a wash tub. Inspect the drain hose to ensure its not cracked or damaged. Note Do not pull the hose too far out, it will kink the hose, and prevent the water from draining out.
- Remove the drain filter. Drain the excess water into a short bucket or shallow pan. After all the remaining water is drained from the drain hose, twist the pump filter counter-clockwise to remove it from the washer. Note The amount of water will vary according to when the leak in the cycle occurred.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Washer - How to Clean the Tub of Your LG Washing Machine?
Front Load Washer Top Load Washer.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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