What to Check First
- Water is cut off, the faucet is turned off, or the water supply hose is not connected.
- The water supply hose is pressed or bent.
- The water supply hose is frozen because of cold weather.
- The [IE] (Water Inlet Error) error occurs if the water fails to fill the tub to an adequate level in a specified period.
- If an adequate level of water does not fill the tub in a specified period, the [IE]/No Water Supply appears on the display of the washing machine. In this case, check the condition of the faucet and the water supply hose connected to the washing machine. If water is not supplied during winter, there is a chance that the water pipe or water supply hose is frozen. If the following method does not solve the issue there may be a malfunction in the water supply valve. Request a repair with our 24/7 Chat Support .
- ➔ Check that the water supply hose is connected to the faucet.
- If the water supply hose is connected, check whether the faucet is properly open. If it is closed, turn the faucet anti-clockwise to open it.
- ➔ Unfold the water supply hose to ensure good water flow.
- Washing and spinning operations may cause the washing machine to move slightly due to vibration, which may cause the water supply hose to become bent. Unfold the water supply hose to ensure good water flow inside the hose. If the hose is severely bent, turning off the faucet, separating it from the washing machine and unfolding it well could be a solution.
- ➔ Is the washing machine frozen and not working because of cold weather?
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Washer – Troubleshooting An IE Error Code?
Water is cut off, the faucet is turned off, or the water supply hose is not connected.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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