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Moisture or Condensation on Outside — LG Help Guide: Causes, Checks

Moisture buildup on the exterior of the unit can be caused by the door not being closed properly, dirty or worn door gaskets, or high temperature or humidity levels from the installation environment.

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TroubleshootingRefrigerators

What to Check First

  1. Ensure the Refrigerator and Doors are Level 1 Uneven doors on the unit will leave gaps prevent them from closing properly. Level the refrigerator using the leveling screws under the door of the refrigerator. 2 If the unit itself is not level, ensure the unit is installed on a flat service, and adjust the leveling feet at the bottom of the unit accordingly.
  2. Check the Installation Area The recommended environment for the refrigerator is a place with an ambient temperature between 41°F to 109°F, low humidity, and good ventilation. An environment that doesn’t meet this requirements adjust the temperature or relocate then unit.
  3. Moisture buildup on the exterior of the unit can be caused by the door not being closed properly, dirty or worn door gaskets, or high temperature or humidity levels from the installation environment.
  4. 1 If the door gasket is stained with foreign objects, such as food, its stickiness may hinder adhesion and the door may not close properly. Wipe the door gasket with a hot steamed towel and clean it using a toothbrush or sponge with detergent.
  5. 2 If a part of the door gasket falls out or droops, try reinsert and press it along the groove in the refrigerator door.
  6. If the door gasket is damaged, service will be required for a proper diagnosis and repair. Please reach out to our 24/7 Chat Support to schedule a repair.
  7. 1 Uneven doors on the unit will leave gaps prevent them from closing properly. Level the refrigerator using the leveling screws under the door of the refrigerator.
  8. 2 If the unit itself is not level, ensure the unit is installed on a flat service, and adjust the leveling feet at the bottom of the unit accordingly.
  9. The recommended environment for the refrigerator is a place with an ambient temperature between 41°F to 109°F, low humidity, and good ventilation. An environment that doesn’t meet this requirements adjust the temperature or relocate then unit.
  10. If moisture buildup continues after trying the above, service will be required for a proper diagnosis. Please reach out to our 24/7 Chat Support to schedule a repair.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for Moisture or Condensation on Outside?

Ensure the Refrigerator and Doors are Level 1 Uneven doors on the unit will leave gaps prevent them from closing properly. Level the refrigerator using the leveling screws under the door of the refrigerator. 2 If the unit itself is not level, ensure the unit is installed on a flat service, and adjust the leveling feet at the bottom of the unit accordingly.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

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Read the Official LG Guide