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My LG refrigerator makes a loud noise when ice drops into the bin.

Noise from the ice maker in your LG refrigerator is usually normal. You may hear sounds when ice drops into the ice bin or when water is supplied to make ice. If the sound of ice dropping at night (such as a thud or rattling) is bothersome, use the [Night Quiet Mode] feature in the LG ThinQ app to prevent ice from dropping during selected hours.

My LG refrigerator makes a loud noise when ice drops into the bin. How can I reduce it? LG USA help image
My LG refrigerator makes a loud noise when ice drops into the bin. How can I reduce it? LG USA help image 2
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TroubleshootingRefrigerators

What to Check First

  1. If you hear unusually loud knocking or tapping sounds when water is supplied, the water hose may not be secured properly. We recommend contacting LG Customer Support for assistance.
  2. To use [Night Quiet Mode], your refrigerator must be registered in the LG ThinQ app on your smartphone.
  3. Models that do not support the LG ThinQ app cannot use the [Night Quiet Mode] feature.
  4. Step 1. Open the LG ThinQ app on your smartphone and select your registered refrigerator.
  5. Step 2. Select [Night Quiet Mode] in the refrigerator settings menu.
  6. Step 3. Set the time period when you want quieter operation (Example: 10 PM to 7 AM).
  7. Step 4. Tap [Save] to complete the setup. (※ If you need more ice, set the feature to [Off] or shorten the time period.).
  8. Noise from the ice maker in your LG refrigerator is usually normal. You may hear sounds when ice drops into the ice bin or when water is supplied to make ice. If the sound of ice dropping at night (such as a thud or rattling) is bothersome, use the [Night Quiet Mode] feature in the LG ThinQ app to prevent ice from dropping during selected hours.
  9. There are two main reasons why your refrigerator's ice maker may make noise.
  10. This sound occurs when ice drops into the ice bin. The noise level may vary depending on the amount of ice in the bin. For Craft Ice™, the ice drops onto a rubber pad at the bottom of the bin to help reduce noise.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for My LG refrigerator makes a loud noise when ice drops into the bin. How can I reduce it??

If you hear unusually loud knocking or tapping sounds when water is supplied, the water hose may not be secured properly. We recommend contacting LG Customer Support for assistance.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Household use caseRefrigerator Family & High-Use Household GuidePerformance & capacityRefrigerator Performance, Capacity & Everyday-Use GuideEfficiency & running costRefrigerator Efficiency, Energy & Running-Cost GuideFeatures & valueRefrigerator Features Worth Paying For — Value Guide

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Read the Official LG Guide