What to Check First
- Food stiring during cooking. If the food is not completely defrosted before cooking, it will cause uneven cooking. For best cooking results, defrost the food before choosing a cooking cycle. Quick tips for frozen Remove the fish, selfish, meat and poultry from its original wrapping paper or plastic package. Otherwise, the wrap will hold stram and juice close to the foods, which can cause outer surgace of the food to appear cooked.
- The lenght of defrosting time varies according to how solidly the food is frozen.
- The shape of the package affects how quickly food will defrost. Shallow packages will defrost more quickly than a deep block.
- Depending on the shape, food can be defrosted faster or slower.
- Need more support? If you still have issues related to your unit, check our large community forum. LG Ask the Community is a platform where people using the same LG products discuss and resolve product issues. Visit Community Forum.
- The following factors are what causes improper defrost.
- Not all dishes are microwave safe. Check the specifications for the cookware. If it is not approved for microwave cooking, do not use the cookware to cook food in MWO.
- Heat-resistant plastic over 120 o C.
- Use with care (cooking shortly).
- NOTE: When cooking greasy foods, do not use a plastic bag or wrap.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for NeoChef - Improper Defrost?
Food stiring during cooking. If the food is not completely defrosted before cooking, it will cause uneven cooking. For best cooking results, defrost the food before choosing a cooking cycle. Quick tips for frozen Remove the fish, selfish, meat and poultry from its original wrapping paper or plastic package. Otherwise, the wrap will hold stram and juice close to the foods, which can cause outer surgace of the food to appear cooked.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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