What to Check First
- 1. Press and hold the [Lock / Unlock] button on the front display for 3 seconds to unlock the controls. (Some models may not have this button.).
- 2. Press the [Fridge Temperature] button and set the temperature to 3°C (37°F) or higher.
- 3. Once the temperature is set,, press the [Lock / Unlock] button again to lock the controls.
- Do not store tropical fruits such as bananas, pineapples, or melons in the refrigerator. These should be stored at room temperature (10–15°C / 50–59°F).
- Vegetables or fruits may freeze in the crisper drawer if the refrigerator temperature is set too low (1–2°C / 34–36°F) or the crisper air vent is open. To resolve this, set the refrigerator temperature to 3°C (37°F) or higher and close the crisper air vent.
- If the refrigerator temperature is set too low (1–2°C / 34–36°F), food in the crisper drawer may freeze. (The recommended temperature is 3°C / 37°F.).
- Note: The location of the temperature control may vary by model. Refer to your user manual for details.
- For models with a crisper air vent, leaving it open allows cold air to enter directly and may cause food to freeze. To resolve this: Set the air vent inside or above the crisper drawer to [Closed].
- Some foods, especially tropical fruits, are sensitive to low temperatures. Storing them in colder areas, such as the Fresh Zone or standard crisper drawer, may cause them to freeze or spoil.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for The vegetables/fruits stored in the vegetable box (drawer) of my LG top/bottom freezer refrigerator are frozen?
1. Press and hold the [Lock / Unlock] button on the front display for 3 seconds to unlock the controls. (Some models may not have this button.).
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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These model pages are linked because the stored category or exact model matches this Help Library topic.
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