What to Check First
- Buttons may not respond: In [AI] / [Auto] mode, operation is automatically controlled based on air quality. The [Speed], [Booster Speed], and [Swing] buttons will not respond.
- Operation delay: When the air quality improves from red/orange to green/blue (Moderate/Good), the Clean Booster will stop rotating and lower automatically after about 5 minutes.
- [AI(Smart)] / [Auto] mode: The Clean Booster operates automatically based on the overall air quality. When the air quality improves, it may stop rotating or blowing air.
- [Clean Booster Mode]: You can manually control the rotation using the remote control or the buttons on the unit.
- If the Clean Booster on your LG PuriCare™ 360 air purifier is not rotating, this is usually normal. When the operation mode is set to [AI(Smart)] / [Auto], the Clean Booster only rotates automatically when the air quality is Very Poor (red). To check if it is working properly, switch the mode to [Clean Booster Mode].
- The Clean Booster operates differently depending on the selected mode.
- Follow the steps below to check if this is due to a simple mode setting or a device issue.
- Check the display to see if the current mode is set to [AI(Smart)] or [Auto].
- Press the mode button to switch to [Clean Booster Mode]. (Alpha models: [AI(Smart)] → [Clean Booster] / Standard models: [Auto] → [Clean Booster]).
- For Alpha models, press the [Booster Speed] button. For PuriCare™ 360 models, press the [Swing] button.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for Troubleshooting Clean Booster rotation issues on the LG PuriCare™ 360 air purifier?
Buttons may not respond: In [AI] / [Auto] mode, operation is automatically controlled based on air quality. The [Speed], [Booster Speed], and [Swing] buttons will not respond.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
Related LG Products
These model pages are linked because the stored category or exact model matches this Help Library topic.
LG CBEW3013BE — 30” Electric Cooktop with UltraHeat™ 2.5kW Element
Check out the 30” Electric Cooktop with UltraHeat™ 2.5kW Element in Black that features 4 electric radiant elements and UltraHeat™ 2.5kW.
LG CBEW3017BE — 30” Electric Cooktop with UltraHeat™ 3.2kW Element
Check out the 30” Electric Cooktop with UltraHeat™ 3.2kW Element in Black that features 5 electric radiant elements and UltraHeat™ 3.2kW.
LG CBGD2414S — 24 Inch Compact Gas Cooktop
Discover the 24-inch Compact Gas Cooktop that features 14K BTU Dual Burner and Stainless Steel Finish. Shop CBGD2414S from LG USA.
LG CBGJ3027S — 30 Inch Smart Gas Cooktop with UltraHeat™ 22K BTU Dual Burner and LED Knobs
Get the 30" Gas Cooktop (CBGJ3027S) with Removeable Cast-Iron Griddle Plate, Stainless Steel Finish, and White LED Illuminated Knobs for Premium Performance.
LG CBGS3028N — STUDIO 30 Inch UltraHeat™ Gas Cooktop with EasyClean®
Discover the LG STUDIO 30" Gas Cooktop that features UltraHeat™ Dual Burner and EasyClean®. Let your vibe shine with CBGS3028N from LG STUDIO.