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How to Find Your Models Product Code — LG Help Guide: Causes, Checks

LG makes it easy to find your product code. For assistance in locating your product's information choose your LG product from the categories below.

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TroubleshootingRefrigerators

What to Check First

  1. Select Your Product TV/Home Video --> Washers Dryers Styler Computer Products --> Cooking Appliances Dishwashers Refrigerators Air Conditioners Vacuums --> Commercial Displays Home Audio Mobile Devices -->.
  2. LG Home Audio For home audio devices such as sound bars, sound plates, and home theater systems check underneath the main unit.
  3. Laptops The model and serial number tag is always located at the bottom of the device. The top number is the model number followed by the serial number below it. Monitors For monitors the model and serial number will be on the back of the unit.
  4. Example Product Code The product code consists of more than 10 alphanumeric characters and includes a period in the middle.
  5. Example Product Code: GM-B223DSXM.ASTCNA0.
  6. General Location: Look inside the unit on the right side of the refrigerator compartment liner.
  7. Example Product Code: LSGU6339X.BRSLDV1.
  8. General Location: On the left side of the door when it is opened.
  9. Example Product Code: DUDTS69C.ASSESNA.
  10. General Location: Look inside the unit on the right side of the dishwasher compartment liner.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How to Find Your Models Product Code?

Select Your Product TV/Home Video --> Washers Dryers Styler Computer Products --> Cooking Appliances Dishwashers Refrigerators Air Conditioners Vacuums --> Commercial Displays Home Audio Mobile Devices -->.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Features & valueRefrigerator Features Worth Paying For — Value GuideEfficiency & running costRefrigerator Efficiency, Energy & Running-Cost GuideHousehold use caseRefrigerator Family & High-Use Household GuideFit & installationRefrigerator Fit, Installation & Delivery Planning

Related Help Articles

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Read the Official LG Guide