What to Check First
- The water remaining in the washer may be hot and can cause burns. Before cleaning the drain pump filter, place a shallow pan or container under the residual water drain hose to prevent spills.
- To fix most draining issues, clean the drain pump filter at the bottom of the washer, or check if the drain hose is kinked, frozen, or installed too high.
- Lint or debris may have built up in the drain pump filter, preventing water from draining.
- Washer vibrations can cause the drain hose to kink or get pinched. Water also won't drain properly if the hose is installed too high. In cold weather, water inside the drain pump or hose can freeze, blocking the flow.
- The standpipe or floor drain connected to the washer may be clogged. If so, the issue is with your home's plumbing, not the washer itself.
- Open the service cover at the bottom of the washer. Use the residual water drain hose to drain any remaining water. Then, turn the pump filter cap, remove the drain pump filter, and clean it thoroughly with a toothbrush.
- Straighten the drain hose so that it is not kinked or pinched. Place the hose on a level, stable surface, and make sure it is no higher than 20 inches (50 cm) from the floor so water can drain properly. (If the washer is frozen) Pour warm water (122–140°F / 50–60°C) into the drum. Close the door and wait 1 to 2 hours to thaw the drain pump. Then, drain any remaining water.
- Remove the drain hose from your home's drain. Press Power, and then run a Spin-only cycle. If water drains normally from the hose, the washer is operating properly. You may need to unclog your home's drain.
- If the issue persists after following the steps above, you can get further support via LG AI Chat or by scheduling a service.
- Move left or right to check the contents.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for How to Fix an LG Front Load Washer That Is Not Draining (OE Error Code)?
The water remaining in the washer may be hot and can cause burns. Before cleaning the drain pump filter, place a shallow pan or container under the residual water drain hose to prevent spills.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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