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How to Fix Bluetooth Connection and Audio Dropouts on Your Soundbar

If your soundbar doesn't pair with your smartphone, TV, or PC, or if you hear no sound, check your connection and audio settings. First, put your soundbar in pairing mode. Then, select your soundbar from the Bluetooth list on your device and set it as the Audio Output. If the audio drops out or sounds distorted after pairing, keep the soundbar at least 3….

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TroubleshootingCooking Appliances

What to Check First

  1. Pairing and Audio Output Issues.
  2. Out of Range or Blocked Signals.
  3. Wireless Interference.
  4. Turn on your soundbar.
  5. Press the Bluetooth or Pairing button on the soundbar or remote. If your model does not have one, press the Function button until it enters pairing mode.
  6. Open your TV's sound settings and select your soundbar from the Bluetooth list. If you have a non-LG TV, check its user manual.
  7. For LG TVs, use your remote to follow the path for your webOS version:.
  8. 2026 and later (webOS 26 or later): Press the Settings button on the remote, then select All Settings, then Sound, then Sound Out, then Bluetooth Devices, and select Connectable Devices.
  9. 2021–2025 (webOS 6.0–25): Press the Settings button on the remote, then select All Settings, then Sound, then Sound Out, then Use Wireless Speaker, then Bluetooth Devices, and select Connectable Devices.
  10. 2020 and earlier (webOS 5.0 or earlier): Press the Settings button on the remote, then select All Settings, then Sound, then Sound Out, then Bluetooth, and select Connectable Devices.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How to Fix Bluetooth Connection and Audio Dropouts on Your Soundbar?

Pairing and Audio Output Issues.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

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