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How to Fix Closed Captions Not Showing on Your LG TV: Causes, Checks

If closed captions are not showing on your LG TV, first check your antenna connection, set-top box, and whether the broadcaster provides captions. For standard over-the-air broadcasts, you can turn on captions in the Accessibility menu on your TV. If you are using an external device like a set-top box or a streaming app like Netflix, you need to turn on….

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TroubleshootingTVs

What to Check First

  1. Direct Antenna Connection.
  2. Broadcaster Does Not Provide Captions.
  3. Using an External Device or Streaming App.
  4. 2026 and newer TVs (webOS 26 or later): Press [Settings] on the remote, then select [All Settings], [General], [Accessibility], [Hearing Features], [Closed Caption], then set it to On/Off.
  5. 2021 and newer TVs (webOS 6.0 or later): Press [Settings] on the remote, then select [All Settings], [General], [Accessibility], [Closed Caption], then set it to On/Off.
  6. 2020 and earlier TVs (webOS 5.0 or earlier): Press [Settings] on the remote, then select [All Settings], [Accessibility], [Closed Caption], then set it to On/Off.
  7. If closed captions are not showing on your LG TV, first check your antenna connection, set-top box, and whether the broadcaster provides captions. For standard over-the-air broadcasts, you can turn on captions in the Accessibility menu on your TV. If you are using an external device like a set-top box or a streaming app like Netflix, you need to turn on captions directly within that device or app, rather than the TV settings.
  8. On your TV remote, press the [Settings] (gear icon) or [Mute] button three times in a row.
  9. When using a set-top box or an external device, use that device's remote to turn on closed captions.
  10. Open the streaming app such as Netflix and turn on captions directly from the settings menu on the video playback screen.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How to Fix Closed Captions Not Showing on Your LG TV?

Direct Antenna Connection.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

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Read the Official LG Guide