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How to Sign In to Your LG Account on Your TV — LG Help Guide

Sign in to your LG Account on your TV to use personalized content recommendations, apps, and other smart features. You can open the sign-in screen from the Home screen or the Settings menu. The menu path varies by webOS version.

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TroubleshootingTVs

What to Check First

  1. 2021 and Later TVs (webOS 6.0 and Later): Press Home on your remote, and then select Login Account from the top menu.
  2. 2020 TVs (webOS 5.0 and Earlier): Press Settings on your remote, and then select All Settings, General, and Account Management.
  3. 2014 and Earlier TVs (NetCast): Press Home on your remote, and then select Login in the upper-right corner.
  4. Follow the path for your TV model year and webOS version.
  5. Sign in to your LG Account on your TV to use personalized content recommendations, apps, and other smart features. You can open the sign-in screen from the Home screen or the Settings menu. The menu path varies by webOS version.
  6. On your TV remote, press the Settings or Mute button three times in a row to see your webOS version.
  7. If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
  8. This guide is based on standard models. The settings menu may vary by model.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How to Sign In to Your LG Account on Your TV?

2021 and Later TVs (webOS 6.0 and Later): Press Home on your remote, and then select Login Account from the top menu.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

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Read the Official LG Guide