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How to Turn On the Set-Top Box with the Magic Remote (2021 or Later)

LG Magic Remotes for TVs released in 2021 or later do not have a dedicated set-top box power button. If a No Signal message appears on your TV, press the More Actions (...) button on the remote and select the on-screen Power icon to turn on the set-top box.

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TroubleshootingTVs

What to Check First

  1. LG Magic Remotes for TVs released in 2021 or later do not have a dedicated set-top box power button. If a No Signal message appears on your TV, press the More Actions (...) button on the remote and select the on-screen Power icon to turn on the set-top box.
  2. To simplify the design, LG Magic Remotes released in 2021 or later no longer include a dedicated set-top box power button. Because of this change, you can no longer turn on the set-top box using a dedicated button on the remote. The set-top box may remain off, and No Signal may appear on the TV even if you select Yes in the on-screen prompt.
  3. If a [No Signal] message appears on your screen, follow these steps:.
  4. Press the More Actions (...) button near the bottom right of the Magic Remote.
  5. When the additional menu appears on the screen, use the remote pointer to select the Power icon. This will turn on the set-top box.
  6. When selecting Power, make sure to point the Magic Remote directly at the set-top box, not the TV. The remote signal must reach the set-top box to turn it on.
  7. This guide is based on standard models. The settings menu may vary by model.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How to Turn On the Set-Top Box with the Magic Remote (2021 or Later)?

LG Magic Remotes for TVs released in 2021 or later do not have a dedicated set-top box power button. If a No Signal message appears on your TV, press the More Actions (...) button on the remote and select the on-screen Power icon to turn on the set-top box.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Features & valueTV Features Worth Paying For — Value GuideSizingTV Screen Size & Viewing Distance GuideDisplay technologyOLED vs QNED vs UHD TV GuideEfficiency & running costTV Efficiency, Energy & Running-Cost Guide

Related Help Articles

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Read the Official LG Guide