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How to Use LG Remote Service on Your TV — LG Help Guide: Causes

LG Remote Service allows a support agent to remotely diagnose and troubleshoot your TV. To use this feature, connect your TV to the internet, and then follow the menu path for your TV to open LG Remote Service and get an access code.

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TroubleshootingTVs

What to Check First

  1. 2020 and Later TVs (webOS 5.0 and Later): Press Settings on the remote, and then select All Settings, Support, Quick Help, and LG Remote Service.
  2. 2019 TVs (webOS 4.5): Press Settings on the remote, and then select All Settings, General, Support, Quick Help, and LG Remote Service.
  3. 2018 and Earlier TVs (webOS 4.0 and Earlier). : Press Settings on the remote, and then select All Settings, General, Support, and LG Remote Service.
  4. LG Remote Service allows a support agent to remotely diagnose and troubleshoot your TV. To use this feature, connect your TV to the internet, and then follow the menu path for your TV to open LG Remote Service and get an access code.
  5. On your TV remote, press the [Settings] (gear icon) or [Mute] button three times in a row.
  6. If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
  7. This guide is based on standard models. The settings menu may vary by model.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How to Use LG Remote Service on Your TV?

2020 and Later TVs (webOS 5.0 and Later): Press Settings on the remote, and then select All Settings, Support, Quick Help, and LG Remote Service.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

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Read the Official LG Guide