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If Your LG Refrigerator Is Not Dispensing Water — LG Help Guide

If your LG refrigerator is not dispensing water, first, check whether the water supply valve under the sink is open. If the valve is open, the issue may be caused by a kinked water supply hose, a clogged water filter, or a frozen component inside the refrigerator compartment.

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TroubleshootingRefrigerators

What to Check First

  1. The household water supply valve is closed.
  2. The water supply hose is kinked or pinched.
  3. The water filter is clogged with debris.
  4. The refrigerator temperature is set too low, causing the internal water tank or water line to freeze.
  5. Bottom Freezer refrigerator.
  6. Side-by-Side refrigerator.
  7. Top Freezer refrigerator.
  8. Modern Edge refrigerator.
  9. If water is leaking from the water supply hose or connection, close the water supply valve immediately. Unattended leaks may cause electric shock or property damage.
  10. If your LG refrigerator is not dispensing water, first, check whether the water supply valve under the sink is open. If the valve is open, the issue may be caused by a kinked water supply hose, a clogged water filter, or a frozen component inside the refrigerator compartment.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for If Your LG Refrigerator Is Not Dispensing Water?

The household water supply valve is closed.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Household use caseRefrigerator Family & High-Use Household GuideOwnershipRefrigerator Ice, Water & Filter Ownership GuidePerformance & capacityRefrigerator Performance, Capacity & Everyday-Use GuideConfigurationFrench Door vs Side-by-Side vs Top Freezer

Related Help Articles

TroubleshootingIf the Water or Ice from Your LG Refrigerator Tastes or Smells UnusualTroubleshootingIf Your LG Refrigerator Is Not Making Ice or Not Making EnoughTroubleshootingIf Your Refrigerator Door Does Not Close or the Door Gasket Is Loose

Read the Official LG Guide