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If Your LG Refrigerator Is Not Making Ice or Not Making Enough — LG

If your LG refrigerator isn't making or dispensing ice, start by lowering the freezer temperature and making sure the ice maker is turned on. Keep in mind that a newly installed refrigerator can take up to two days to begin making ice. Also check that the water supply valve is fully open and replace the water filter if you have used it for more than six….

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TroubleshootingRefrigerators

What to Check First

  1. The refrigerator was recently installed and is not yet cold enough to make ice.
  2. The freezer temperature is set too high, or the door is opened frequently and cold air escapes.
  3. The ice maker is turned off.
  4. The water supply valve is closed, or an old water filter is restricting the water flow.
  5. The ice bin is full, but clumped ice is blocking the dispenser opening.
  6. On models with Craft Ice, the ice bin may not be installed correctly.
  7. If your LG refrigerator isn't making or dispensing ice, start by lowering the freezer temperature and making sure the ice maker is turned on. Keep in mind that a newly installed refrigerator can take up to two days to begin making ice. Also check that the water supply valve is fully open and replace the water filter if you have used it for more than six months.
  8. If your refrigerator is making less ice than usual or is not dispensing ice, one of the following may be the cause:.
  9. Wait 12 hours to two days for your refrigerator to make the first batch of ice. When you first connect it to power, it cools the compartments and stored food before making ice. Allow two to three days for the ice bin to fill completely.
  10. Press and hold the Lock button for three seconds to unlock the control panel if it is locked. Press the Ice On/Off, In-Door Ice, Cubed Ice, or Craft Ice button to turn on the ice maker. On some models, you need to press and hold the button for three seconds.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for If Your LG Refrigerator Is Not Making Ice or Not Making Enough?

The refrigerator was recently installed and is not yet cold enough to make ice.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Household use caseRefrigerator Family & High-Use Household GuideFeatures & valueRefrigerator Features Worth Paying For — Value GuidePerformance & capacityRefrigerator Performance, Capacity & Everyday-Use GuideEfficiency & running costRefrigerator Efficiency, Energy & Running-Cost Guide

Related Help Articles

TroubleshootingIf the Water or Ice from Your LG Refrigerator Tastes or Smells UnusualTroubleshootingIf Your LG Refrigerator Is Not Dispensing WaterTroubleshootingIf Your LG Refrigerator Is Not Cold Enough

Read the Official LG Guide