What to Check First
- 1. Check if a cat or any object is on the cat dome.
- 2. If a weight of 0.4 kg (0.9 lbs) or more is detected, the button sound turns off.
- 3. Remove the weight and press the button to see if the sound returns.
- 4. If you still don’t hear a sound, check the power connection.
- If you don’t hear a button sound from your LG PuriCare™ AeroCat Tower, it may be because the sound automatically turns off when a weight of 0.4 kg (0.9 lbs) or more is detected on the cat dome. Remove the weight and press the button again to see if the sound returns.
- For safety reasons, the button sound automatically turns off when a weight of 0.4 kg (0.9 lbs) or more is detected on the cat dome. This is normal behavior. Once the weight is removed, the sound will return.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG AeroCat Tower] No Button Sound?
1. Check if a cat or any object is on the cat dome.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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